Terms of online sale/purchase of www.harneyshop.eu

The customers put in an order to harneyshop.eu via the website. The order can only be registered if the customer is clearly identified :

• By entering his strictly personal customer number.
• By filling in an online order form so that the customer will get a personal customer number from our Customer services as soon as he puts in his first order.

The contract between the customer and harneyshop.eu is valid as soon as the order is accepted by harneyshop.eu.

For any questions about ordering goods, please send an e-mail to sales@harney-europe.com.

In order to deal with the orders as quickly as possible and to offer the best service possible, harneyshop.eu asks his customers to pay when putting in the order. If the customer gives up his order (see Article 10 of Terms of online sale/purchase), harneyshop.eu will pay him back without compensation. The return to sender costs must be paid by the customer(see Article 10 of Terms of online sale/purchase). The purchase price will be paid via the HiPay server (www.hipaywallet.com - see article 9 of Terms of online sale/purchase) when putting in the order. harneyshop.eu works with the HiPay server so that all the banking details of the customer are scrambled before being safely transmitted. The customer can use the following payment methods :

• By indicating the type of credit card (Visa, Eurocard, Mastercard), the number of the credit card, the date of expiration and its cryptogram (if necessary)
• Via Home Banking (ING Home''Pay, Dexia NetBanking and Dexia Direct Net, KBC Online and CBC Online).
• Via Bancontact/Mastercash (FORTIS, DEXIA, ING et VDK Spaarbank).

For any question about payments, please send an e-mail to sales@harney-europe.com.

All payments happen via the highly secured company HiPay (www.hipaywallet.com) located in Brussels.

HiPay are experts in payment safety and guarantees that all personal banking details are transmitted and kept according to the highest quality and security standards.

• 1. The customer connects to the website harneyshop.eu, he chooses articles that he puts into his shopping basket and then begins to put in his order.
• 2. After registering, the customer communicates his delivery and invoicing details. The total amount (all taxes and delivery costs included) is clearly indicated to the customer.
• 3. After receiving a summary statement of his order the customer confirms that he wants to proceed to the payment procedure.
• 4. The customer is clearly redirected to the HiPay website where he enters his payment details.
• 5. The payment is then asked to the bank.
• 6. The customer gets the result of the transaction that he can then print and keep as a valid proof of payment.
• 7. harneyshop.eu then deals with the automatic after sale procedure and sends the goods to the customer.

When the time has come to enter the payment details (step 4), the customer is automatically redirected to the HiPay website. Transmitting personal banking details (number of credit card for instance) happens between the customer and the HiPay website; harneyshop.eu will never have any knowledge of these banking details. This procedure guarantees the confidentiality towards harneyshop.eu but also makes it possible to develop new payment methods without having to modify the harneyshop.eu website.

Besides, all transaction costs are paid by harneyshop.eu.
At the end of the payment procedure (step 7), it is up to the harneyshop.eu website to choose an after sale procedure (managing the stock, downloading etc.).

This system offers the customer all the possible advantages when paying for goods on harneyshop.eu

• The personal details are protected by using the SSL or SET technologies. No personal detail can ever appear on the network.
• Confidentiality of the payment details (credit card number)
• The harneyshop.eu website never has any knowledge of the customer’s credit card details.
• Every communication between the customer’s browser and HiPay uses the SSL 128 bits encoding technology. It is not possible for the customer to use a browser that wouldn’t support that encoding technology. The HiPay Company received a certificate from Verisign.
• HiPay is protected by several firewall systems to prevent from having access to the details or to the payment browser.
• Subscription via HiPay to anti-fraud detection systems.

The customer has the right to notify harneyshop.eu that he wants to give up his purchase, without having to pay a fine, within 7 working days from the day following the delivery of the order.

As a reminder : your purchases are very carefully packed with protecting materials so that we can guarantee that the delivery will happen in the best possible conditions.

All the goods we send are insured, free of charge, against damaging and theft during the transport. When getting your parcel, you must carefully check the integrity of your order and of all the articles. This must happen in the presence of the person in charge of the delivery in order to have reserves if necessary.

harneyshop.eu will only agree with the customer giving up his purchase if the genuine packaging of the article is still intact; this means that the seal and the article itself haven’t been used or damaged.

The buyer must notify his decision to give up a purchase via an e-mail to sales@harney-europe.com. The customer, provided he has notified his decision in time (within 7 working days from the day following the delivery), will then get a return authorization number. The customer always has to pay for the return costs of the parcel. It is advisable for the customer to deal with FedEx (partner of harneyshop.eu) for a secured and guaranteed delivery. The customer is kindly requested to very carefully protect the goods to be returned.

To make things easier harneyshop.eu offers to pay you back via a money transfer to your bank account. This is easy, quick and safe and the only thing you have to do is to indicate your bank account number on the dispatch note that goes with the returned goods. harneyshop.eu will then make the payment as soon as possible (maximum 30 days), depending on the time of notification of the customer’s intention to give up his purchase and after the goods have been returned to harneyshop.eu. The return costs will not be paid back.

If goods are improperly returned, harneyshop.eu can decide to refuse any further order from the customer.

For any question about giving up an order, please send an e-mail to sales@harney-europe.com.

All the goods we sell have the legal guarantee of conformity, the legal guarantee against latent defects and the guarantee of the maker which can vary according to the goods and brands.

In the case of an exchanged order, the sending costs have to be paid by the customer. However, if the guarantee of conformity is applicable to the returned goods, all the costs will be refunded to the customer.

Whatever the problem may be, when you send back an article, you must always join a copy of the invoice, the certificate of warranty (inside the box) and the return slip.

The guarantee is not applicable to the repairing of any damage due to a cause that is external to the device itself (e.g. accident, shock, lightning, replacement of consumables such as batteries, bulbs, fuses…) or in case of a fault committed by the consumer: inappropriate use of the device, commercial use of the device, using unsuitable peripherals, accessories or consumables… You are kindly requested to have a careful look at the user’s notice that goes with the goods.

If articles are not true to the information given on the website or if they have latent defects, they will be replaced or refunded according to the availability of the articles and to the customer’s wishes. The articles with a guarantee will only be taken in part exchange with their delivery slip. If the article cannot be replaced because of a problem of stock, the customer will get a gift token of the same amount as the article that he can then use in our harneyshop.eu shop.

The articles that have been modified, repaired, integrated or added by the customer or any other person without the approval of the Supplier are also excluded from the warranty. The warranty is not applicable for visible defects or defects of conformity for which a complaint must be made by the customer within 7 days after the delivery of the articles, at the risk of loss of rights. The warranty is not applicable to the articles that would have been damaged in a faulty use.

In any case, harneyshop.eu is not responsible if a maker refuses to apply the warranty on one of its articles for one of the preceding reasons.

To make the after sale services easier and more efficient when it deals with electronic devices, the customer will be redirected to service points that are closer to the customer’s home.

If the customer wants to return articles, this must have been allowed beforehand by harneyshop.eu thanks to a return number. The customer must make his request by sending an e-mail to sales@harney-europe.com, after a written acceptance from harneyshop.eu.

The Thedis Europe S.A. has only just an obligation of means in the matters of having access to the website, ordering, delivery and further services.

harneyshop.eu is not responsible for any material, immaterial or corporal damage caused by the faulty working or faulty use of the marketed articles. harneyshop.eu is not responsible either for the changes to articles introduced by the suppliers. Anyway the responsibility of harneyshop.eu is strictly limited to the amount of the order and cannot be called into question for possible mistakes or omissions that would remain in spite of all our care and attention when presenting the articles.

Without limiting the preceding paragraphs, the responsibility of harneyshop.eu cannot exceed the sums paid or payable during the transaction at the origin of the mentioned responsibility whatever the cause or kind of action.

harneyshop.eu is not responsible for the non-completion of a contract if the goods are out of stock or unavailable, in case of absolute necessity, of perturbation or total strike of the postal services and/or transport, of fire or flooding.

harneyshop.eu promises not to disclose personal details of a customer to a third party. Those data are confidential. They will only be used by our internal services to deal with the customer’s order and to improve and personalize our communication via e-mails and newsletters. The data can also be used to improve and personalize the website itself according to the preferences of the users. Harneyshop.eu is entitled to supply statistics about its customers, sales, and information on the site to a trustworthy third party but those statistics will never contain any personal details.

harneyshop.eu does not sell, market or hire the personal details of its customers to a third party.

Legal information – Conditions of use of the website
The use of the harneyshop.eu website is subject to the respect of the “Terms of online sale/purchase” formerly described. Accessing to the website means that you have read and agreed with the “Terms of online sale/purchase”.

Quality of information and services, responsibility limitation
The hypertext links on the harneyshop.eu website will redirect you to other Internet sites but do not make harneyshop.eu responsible for the content of those sites. The customer will take their own conditions of use into account.

Rights of intellectual property
The texts, make-up, illustrations and other elements of the harneyshop.eu website are protected by the copyright or by a specific right for the database. All these elements are the property of harneyshop.eu or of a third party that has given harneyshop.eu the necessary authorizations.

Hyperlinks to the site
It is allowed to create links (surface linking) to the home page or any other page of the harneyshop.eu website without first obtaining our agreement. On the other hand, using techniques, such as framing or in-lining, aimed at integrating part of, or the whole of the harneyshop.eu website in an Internet site while at the same time hiding the exact origin of the information needs a previous agreement from harneyshop.eu. You can send your request to the board of harneyshop.eu via an e-mail to sales@harney-europe.com

Passing on information

Do not pass on illegal, threatening, obscene, defamatory, provocative, blasphemous or pornographic information, or any other information that could lead to a civil or penal responsibility according to the laws of the Country the Site refers to.

If one of the terms of the contract became null and void because of a change in the legislation, in the regulations or because of a decision of justice, this wouldn’t influence the validity and the respect of the present Terms of online sale/purchase.

The present terms are applicable as long as harneyshop.eu offers its services online.

The electronic files which are saved, in reasonable security conditions, in the data processing systems of the Thedis Europe S.A. and its partners will be considered as evidence of communications, orders and payments between both parties.

The Terms mentioned on this site are applicable to all deliveries in Europe only. The articles sold by harneyshop.eu are true to their description and presentation from the catalogue. However, in spite of our care and attention, mistakes can occur in the catalogue. harneyshop.eu is not responsible for those facts.

The filing of the order forms and invoices is made on a long-lasting and reliable input medium in order to have a lasting and accurate copy.

The present Terms are subject to the Luxembourg law. In case of a dispute, the customer will first get in touch with harneyshop.eu in order to reach a friendly agreement. If it is not possible, the courts of the judicial district of Luxembourg are the only ones to be competent whatever the delivery address or the methods of payment may be.